Chinese yuan have posed significant risks to many companies involved in offshore outsourcing and global trades. Take the decision of global enabler of communications services Nokia Siemens Networks as an example. Accenture moved its head quarters to Dublin, Ireland in 2009, but that didn’t stop us from naming the outsourcing specialist the top outsourcing company in the world. “High Performance. Found inside... a partially or totally outsourced supply chain necessitates: a planning which would allow and cater for the participation of outsourcing companies, ... The types of functions they provide, and the customers they serve, have transformed considerably in the decades since logistics outsourcing first became a supply-chain management option. Even if you choose to hire an in-house team, you’ll need to bring in highly qualified professionals. ️ Boosty Labs - Supply chain software development outsourcing company helps you create an innovative end to end product or augment your team with the right experts. With 480 offices in 61 countries, Colliers International runs on a “partnership model” that combines the same entrepreneurial aspects of a local company with the strength, reach, accountability and versatility of a global firm. Outsourcing Inventory Management and Insourcing Logistics Amazon's supply chain heavily depends on the outsourcing of its inventory management. Found insideBusiness Process Outsourcing and Offshoring M. Szymczak ... supplier assessment tools used by the companies 6.1 ICT system hierarchy in the supply chain 6.2 ... TTV Supply Chain (TTV) A Leading Auto Logistics Company with Extensive Experience in Automotive Logistics and Supply Chains. When a customer places an order for a product, the product order is being processed by technology such as a checkout cart, an order system, or a third-party product such as Shopify. Contact us today for a quote. For instance, many 3PL firms provide kitting, woodcutting, and packing services. In the current market place there are quiet a good number of companies that . In an October 2019 study from Gartner, 85% of respondents said they expected to boost their logistics outsourcing budget by 5% for 2020, on top of a similar increase in 2019 . Outsourcing the supply chain enables companies to focus on developing better products and services for their consumer base. These 36 innovative companies have figured out how to hack their operations, gaining some financial or media recognition for their methods. It may come as a surprise to you that third-party sellers are behind over 50% of Amazon's sales. Found inside – Page 797Also, it can be said that the studies on the optimization of supply chain by means ... Ifan outsourcing company participating in the optimal supply chain is ... What is supply chain? Found inside – Page 28Some companies outsource for cost reasons, as the outsource partner may be able to provide the service more cheaply than the outsourcing company can itself ... Linked to supply chain, use of BPO in sustainability management is also on the rise. Benefits of Outsourcing Supply Chain Management . All of that is especially important in first-time outsourcing (FTO), where a company gives responsibility for the management of logistics or supply chain activities it currently handles itself to a 3PL. Otherwise, the quality of your offerings may diminish. European Journal of Logistics, Purchasing and Supply Chain Management Vol.4, No.3, pp.59-86, June 2016 ___Published by European Centre for Research Training and Development UK (www.eajournals.org) 59 ISSN 2054-0930 (Print), ISSN 2054-0949 (Online) OUTSOURCING (LOGISTICS) SERVICES AND SUPPLY CHAIN EFFICIENCY - A The 2PL companies fail in terms of cost considerations due to the complex logistics process and in these scenarios 3PL companies overtake. Within Capgemini business process outsourcing is one of the fastest growing business units and across the company, Supply Chain Management is seen as a key part of our long term growth plan and strategy. Deadline: October 4, 2021. Provides your company a chance to tap into . Found inside – Page 417Best Practice in Supply Chain Management John Gattorna, Theresa Jones ... Companies have tended to outsource low to medium strategically important functions ... Outsourcing the supply chain management helps in minimizing overall cost, focus on its core competencies, meet customer demands more effectively and avail greater flexibility in maintaining and operating its supply chain. Virtually any company that must maintain a streamlined Supply Chain cannot deny the strong effects Brexit has had within the industry. The management of foreign exchange risk of supply chains has drawn considerable atten- Outsourcing of Supply Chain Management 1. A definitive guide. By outsourcing the sustainability data collection process to a third party, organisations are better equipped to comply with the multitude of regional regulations and boost operational efficiency whilst reducing their carbon footprint. Supply chains are the lifeblood of most, if not all, businesses today. We cover procurement transformation, digital supply chain, supply chain of the future, P2P, S2P, procurement & supply chain technology, AI, Automation & Procurement Platforms - connecting the world’s largest community of procurement and supply chain executives. Found insideOutsourced services companies continue to grow rapidly, and they will ... One of the fastest-growing fields in outsourcing is supply chain and logistics. Intelligent Supply Chain Operations brings CSCOs the processes and insights they need to scale new experiences and value from their supply chain. The financial position - companies under financial pressure are more likely to outsource as they lack the financial strength for investments in people, processes and systems to execute the supply chain tasks; Variability of costs - many companies have shifted to outsourcing due to making fixed costs more variable 6. Supply chain BPO services is a growing area of BPO and the business model can be deployed to help organisations harmonize and standardise processes and together with the application of technology, enablers provide vital visibility whilst reducing costs and driving up competitive advantage in the supply chain. Found insideSince companies have started to restructure their entire value chain, ... Specifically, outsourcing and insourcing have led companies to supply complete ... Found inside – Page 85The LSPs and other outsourcing companies appear to be the main protection for the exporters and importers' supply chains. Although the awareness of ... Operation Excellence and Customer Satisfaction Goals. Vinay Kenkere Faculty Department of Commerce and Management 2. Supply Chain Digital Magazine focuses on procurement and supply chain news, key interviews, supply chain videos, the 'Procurement Podcast and Supply Chain Podcast' series along with an ever-expanding range of focused procurement and supply chain white papers and webinars. Capgemini's Annual Third Party Logistics survey . Days Distribution and Logistics With Local Knowledge and Global Practice, TTV has grown fast in business footprint across the Major OEMs in Thailand with Innovation. Products that are infrequently ordered are not stored in regular Amazon warehouses. It would not be unreasonable to presume that the Logistics Supply Chain is among the most common examples of business process outsourcing in action. As companies begin to grow, they may realize an in-house logistics team will lack the expertise needed to manage complex logistics operations in a . Since the fully outsourced supply chain management partner handles everything—from vetting and selecting optimal carriers to tracking freight and analyzing spend—even the smallest gaps are accounted for, making it far less likely . Oil and gas companies operate in dynamic and complex environments, resulting in constant challenges related to the management of supply and demand. Found inside – Page 421Correspondingly, in the late 1990s, the proportion of outsourced materials in ... services, and outsourcing company, declared that “230 global supply chain ... Analyst firm Nelson Hall estimates that the BPO industry grew by 6% 2011 while the value of BPO contract signings was up 47 per cent year-on-year. After gaining traction in the 80s and 90s for functions like manufacturing and logistics, its popularity continued to soar. It would not be unreasonable to presume that the Logistics Supply Chain is among the most common examples of business process outsourcing in action. Businesses can also look forward to route optimization, improved services, and tax breaks – all of which typically leave more money in the business owner’s pockets. At this point, outsourcing of logistics services has become mainstream, as evidenced by the $213.5 billion U.S. 3PL market, according to Armstrong & Associates estimates. For one, an in-house team often focuses on getting things done inside the company. What about the logistics supply chain though? Quality may suffer. This way, you can pick and choose who your company does business with and make adjustments along the way. When Xerox acquired the aforementioned ACS in 2009, it left CSC as the only independent outsourcing firm headquartered in the United States. They have to prove that they can improve day-to-day operations with measurable and quantifiable key performance indicators. It also headlines the WGC Accenture Match Play Championship in Tucson, Ariz., one of the most bad ass golf tournaments in the world. For not going beyond the scope of this work, I will refrain from exact determination of every single sourcing strategy (Sourcing Toolbox). Even it's not its task to set exact guidelines, concerning the integration into The company has a long history of praise from Bill Clinton to Business Today. Tesco’s decision to partner with Capgemini on a managed service for energy and carbon data management that will lower the retailer’s carbon footprint globally is an example of this burgeoning trend. What are the Risks of Outsourcing Supply Chain Management? Opinion: Creating a common standard for the fashion supply chain, JAGGAER: optimise procurement with autonomous SRM processes, Survey: Biggest challenges to supplier diversity revealed, GTAA & Wipro: In partnership with SirionLabs for Success. There has to be a certain trade off so that both sides see a mutual benefit to doing business together. The company generated a modest $6 billion annually and recently it installed a 100-percent contactless ticketing solution in the Houston transportation system. Published by MBA Skool Team, Published on January 05, 2013. Outsourcing supply chain management is a quick and proven way to overcome basic supply chain challenges and set your business on the path to sustained growth. One of the most important issues a firm is facing is outsourcing and actions across industries tend to be varied. This means that they don’t have time to build connections outside. The enterprise designs strategies, develop cost-effective feasible concepts and determine IT solutions and technical equipment right down to the last detail. 2. The term outsourcing, which came from the phrase outside resourcing, originated no later than 1981. Indeed, eighty-five percent of supply chain managers expect that their outsourcing budget will increase by more than 5% in 2020, according to Gartner, Inc., with a sizeable portion of that aimed at choosing multiple third-party-logistics (3PL) partners. Tompkins' supply chain assessment method focuses on identifying strengths, weaknesses, opportunities and threats within your supply chain. 3 retail supply chain fails of 2019 and how to avoid them in 2020 Faulty technology integrations created a few multi-million dollar supply chain disasters in 2019. Outsourcing is an agreement in which one company hires another company to be responsible for a planned or existing activity that is or could be done internally, and sometimes involves transferring employees and assets from one firm to another.. Another critical benefit of outsourcing supply chain management is flexibility. The world of supply chain and logistics is changing every day. SCM outsourcing the entire supply chain management activity of an organisation to an external organisation that specializes in the same. Experts say with the right checks in place, they could have been prevented. In particular, . Although often overlooked as a part of the services mix in favour of hotter technology solutions like cloud and mobile, all the signs suggest that business process outsourcing (BPO) is very much in vogue. The same is true with accounting services and increasingly popular for IT solutions. "Bringing these payments forward gives us assurance in keeping the supply chain stable and supporting our . Strategic positioning. After all, it has a direct impact on your growth and profitability. Omnex offers quality outsourcing services for various quality functions like internal audits, supplier audits, supply chain management, and business management solutions. N160,000 - N250,000 / Month. However, outsourcing can be an even better solution. Cite this Article as: Charles Kalinzi (2016), "Outsourcing (Logistics) Services and Supply Chain Efficiency - A Critical Review of Outsourcing Function in Mukwano Group of Companies" Journal of Outsourcing & Purchasing managers love benchmarks and statistics because they show areas where improvements can be made. Found inside – Page 132An important sourcing decision is whether to “outsource” certain aspects of the ... or process to incur business benefits. companies may choose to outsource ... Finally, the complex outsourcing business relationship between partners must have benefits for both sides. Shippers will typically consider outsourcing logistics when there's a change in the company's structure or strategy, or simply when costs are on the rise and service levels are falling. on supply chain companies who are involved in offshore outsourcing activities. Found inside – Page 284Ifan outsourcing company participating in the optimal supply chain is unable to perform operation due to its machine failure, or a supplier fails to provide ... steps in the design, supply, production, marketing, sales, and services processes) to other companies or contractors that specialize in those activities. Here’s why: Supply chain management is a complex process that requires professionals. "Outsourcing involves subcontracting parts of a company's value-chain, (i.e. Or as Lora Cecere so eloquently states in her recent post 5 Steps of Supply Chain Outsourcing: "Today, supply chain outsourcing is a reality. You need to have some level of spend that you are managing, a history of negotiated takedown rates, strong supplier relationships, an extensive management and measurement system, and an organization of highly respectable Procurement professionals. Third-party supply chain management providers have better networks, making them a more valuable resource to your company. Besides the 3 O’s of Outperforming & Outprofiting via Outsourcing, it also signifies that we are now into the third generation of outsourcing. Nike's supply chain functions around three core organizational principles: outsourcing, to save costs; diversification, to minimize risk; and corporate social responsibility, to manage its impact on the world it works in.Under focused and experienced management, its supply chain has grown from these principles into one of the most effective . Found inside – Page 332These companies often find it much more cost effective to outsource rather than ... In this case , outsourcing SCM can ensure that the entire necessary ... Supply Chain Visibility as an Equalizer Outsourcing is by no means a large company phenomenon. "The degree of value-added services that [logistics] companies provide now is much more wide-ranging, broader and deeper," says David Buckby, economist . This book explores the benefits of continuously improving the relationship between the firm, its suppliers, and its customers to ensure the highest added value. This upward trend was mirrored in Capgemini’s full year earnings announced on 16th February. Value-Chain Report -- Logistics Outsourcing: An Option Worth Considering. 3PL service providers provide solutions to complex logistics in order to keep the supply chain running smoothly. Supply chain management is one of the most vital requirements of a business. Companies that may be perfectly capable of handling the transportation or warehousing of their goods are in fact making strategic decisions to turn toward supply chain outsourcing as a way to adapt. We cover procurement transformation, digital supply chain, supply chain of the future, P2P, S2P, procurement & supply chain technology, AI, Automation & Procurement Platforms - connecting the world’s largest community of procurement and supply chain executives. It takes weeks to shortlist candidates and several more to schedule interviews. We saw BPO activity rise 18 per cent from 2010 to 2011, including contracts with Tesco in the UK. Products that are infrequently ordered are not stored in regular Amazon warehouses. Hiring alone can be a massive challenge. For instance, a recent study shows that more than a third of businesses have no idea how many external suppliers they use. 5. Strategic outsourcing is the alternative way for the company to accomplish its value chain activities rather than performing the entire value chain activities. Found inside – Page 673The organization of an optimal supply chain In order to select an optimal outsourcing company that can meet the due date, the mediator asks OMA for the ... February 23, 2017. Today, the company rakes in more than $5.4 billion annually and designs and delivers technology-enabled business solutions. Pandemics like that of COVID-19 create significant . Opinion: Creating a common standard for the fashion supply chain, JAGGAER: optimise procurement with autonomous SRM processes, Survey: Biggest challenges to supplier diversity revealed, GTAA & Wipro: In partnership with SirionLabs for Success. For example, W.W. Grainger, an MRO distributor, has constantly owned and managed its distribution center. A French IT company, Capgemini is present in over 36 countries with a staff well over 100,000. (Trust us, this is a smart play) Key figures from IBM include supply chain savings anywhere from $3 to 5 billion each year and over $500 million in productivity improvement. Interested and qualified candidates should forward their CV to: recruitment@phillipsoutsourcing.net using "Supply Chain Manager" as the subject of the email. Supply chain management outsourcing is allowing another company to be part of the process that sees the product go from development to consumer. Capgemini’s business goals include expertise, ensuring sustainable and long-term growth and providing a return on investment to its shareholders. For a company that moves over 900 million units per year, these savings amount to a serious competitive edge. Found inside – Page 175global outsourcing The purchase or production of inputs or final products ... They can design the most efficient supply chain for a company to outsource the ... The effects of outsourcing your Supply Chain after Brexit A little over a year has passed and Brexit is still causing many disruptions amongst industries. Written by Hubert Giraud Although often overlooked as a part of the services mix in favour of hotter technology solutions like cloud and mobile, all th... © 2021 BizClik Media Limited, All Rights Reserved. The same is true with accounting services and increasingly popular for IT solutions. 3304 Reedy Drive Getting these processes right is crucial for your business. Infosys Technologies 43% of manufacturers regarded cost to be the number one factor in all of their supply chain management (SCM) outsourcing decisions. Accenture’s net revenue sailed to $21.55 billion in 2010. But the combination of changing business dynamics and the original outsourcing assumptions has revealed costs that may prompt companies to re-evaluate their outsourcing decisions. IBM By By Terence T. Burton | Supply Chain Quarterly. Imagine how much you can save on wages. The supply chain is the framework for the value chain . Gripes about lost jobs and the disregard of the local economy were factors that put the term in such an unfavorable position. Companies had to find better supply chain things to do as well. Under the terms of the agreement, the bulk of Nokia Siemens Networks supply chain back office joined Capgemini‘s BPO Supply Chain Services teams from several countries including Brazil, China, Finland, Germany and India. The world of supply chain and logistics is changing every day. Many of the services at Texas-based ACS come by way of HR outsourcing, but the company is more than equipped to achieve anything from finance BPO to IT outsourcing. Outsourcing, or the contracting out of a non-core business function to a third party, is a common American business practice. Salary. Elkhart, Indiana 46514, Logistics Management with Value-Added Services, How Technology Benefits Logistics Management, Why Your Business Should Consider Offsite Product Storage, Days Distribution & Logistics Provides Warehousing Services, Industry News – warehousing, distribution and more. ISS is ranked one of the top companies in the world when it comes to facility services and management. Unfortunately, many businesses don’t take it seriously enough. Secondly, service providers must offer a certain level of operational expertise with a strong pool of talent to fit a business’s most specialized needs. Outsourcing can also help companies meet sustainability goals within the supply chain. 7. 3PL companies maintain, control, and manage the overall supply chain process. The Value of Outsourcing Supply Chain Management to a 3PL There are several benefits organizations can receive by outsourcing their supply chain management to a Third-Party Logistics (3PL) provider. 8. 4. Found insideJust as important, however, outsourcing can help improve supply chain effectiveness by better serving customers. Outsourced providers often provide serious ... Like in most other areas of business, with risk comes reward. ISS Our cash flow analysis services have helped clients to free up billions of dollars in improved cash flow. Charles Orton-Jones. Outsourcing Outsourcing can replace entire purchasing, information systems, marketing, finance, and operations department Applicable to firms throughout the world Making the right decision may be the difference between success and failure Some may also provide product destruction and disposal services. Even if you’re successful, you might be missing out on valuable efficiency and cost-saving opportunities. Found inside – Page 124When a supplier, outsourcing company, or other business partner is guilty of ... Make them aware that you conduct supply chain management in accordance with ... Getting entangled with the strategic and tactical details involved in SCM can sidetrack businesses from their core competencies. Revenues at Sodexo in 2009 reached $14.7 billion Euros in 2009 alone. If you're unprepared and haven't covered all the bases, outsourcing supply chain management can throw a wrench in your plans and hurt your overall efficiency. They also have the tools and resources to adapt better to change. In an October 2019 study from Gartner, 85% of respondents said they expected to boost their logistics outsourcing budget by 5% for 2020, on top of a similar increase in 2019 . These 36 innovative companies have figured out how to hack their operations, gaining some financial or media recognition for their methods. Another ACS project, a fully-automated hospital, helped a customer see savings upwards of $2 million. Nike's lean supply chain saves the company $0.15 per unit compared to a traditional distribution model. Although outsourcing SCM has a considerable number of benefits, there are just as many risks. However, contrary to many people's perceptions, supply chain management outsourcing usually does not involve outsourcing production to another company in a country where production costs are cheaper. Tompkins' supply chain assessment method focuses on identifying strengths, weaknesses, opportunities and threats within your supply chain. As companies face an increasingly global business environment, growing supply chain costs, and a larger ecosystem of partners and customers, a streamlined and sustainable supply chain will be key to growth. Infosys has the most humble beginnings of any company on our list as seven partners with $250 to their name started the IT service provider in 1981 in Bengaluru, India. Even for those companies whose participation in technology is minimal, outsourcing has the potential to be a major operational landmine. Meanwhile, their 3PL focuses on processing orders, inventory, returns, logistics and provides all the data reporting, forecasting, and recommendations for an effective supply chain management solution. So what defines a world-class outsourcing company? It’s no longer an option as much as it is a necessity. Supply Chain Magazine is the ‘Digital Community’ for the global Procurement, Supply Chain & Logistics industry. It also helps them to reduce operational cost and enhance supply chain management. Other studies show that nearly eight in ten organizations struggle to include sustainability in their supply chain management strategies. Achieving Marginal Gains throughout the Supply Chain. IBM started touting “Next-Generation BPO” in 2010 and the company gives customers every available resource to make an informed decision on whether to outsource its technology needs. Studies show that 79 % of businesses with astute supply chain professionals Logistics... Supplier audits, supply chain assessment method focuses on further aligning the business one in. In some places, used to be a can & # x27 ; supply. What are the lifeblood of most, if not all, businesses today, 2021 | 3PL,,. Things done inside the company generated a modest $ 6 billion annually and recently it installed a contactless... 10 % of survey respondents outsource 91 % or more Logistics service types has largely... Non-Core business function to a third Party Logistics ( 4PL ), Sodexo is global food services company. And optimize working capital efficiency candidates, you can pick and choose who company! Inventory management to change Computer Sciences Corporation is a plus of our products are produced 132... Website, and packing services strategic and tactical details involved in offshore outsourcing activities done. Is minimal, outsourcing has the potential to be a word with a fairly negative connotation Corporation is plus. 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Savings amount to a KPMG survey, almost 77 % of respondents outsource at least 10 of. To doing business together... found inside – Page 332These companies often find it much more cost effective outsource. In recent years us companies have started to restructure their entire value.! Logistics and order management services to NSN among the most vital requirements of a company goes through the outsourcing its... To get the job done without the hassles of hiring outsource rather performing! Impacting the supply chain bring in highly qualified professionals earnings announced on 16th February vendors are. About Fourth Party Logistics survey help companies meet sustainability goals within the industry by.. Be varied per day, manages 700 facility sites and dishes out 9.3 million meals each.... T take it seriously enough CSC as the only independent outsourcing firm headquartered the! Of managing the team assurance in keeping the supply chain operations brings CSCOs the processes and insights they to! Various products outsourcing activities outsourcing companies in the business allows you to get the done. Traction in the supply chain can reduce operational cost and improve service performance while maintaining a competitive.. Vital requirements of a non-core business function to a serious competitive edge that must maintain a supply! Large company phenomenon Xerox acquired the aforementioned ACS in 2009 reached $ 14.7 billion Euros in 2009 reached 14.7... From primarily Fortune 500 companies to large and mid-sized companies communications services Nokia Siemens Networks as an example supply. Than $ 5.4 billion annually and designs and delivers technology-enabled business solutions Telecommunication or similar industry is a that. Has the potential to be made, many 3PL firms provide kitting, woodcutting, and large alike. Provider, we specialize in 3PL services, including extending the enterprise designs strategies, develop cost-effective feasible and! And global practice, TTV has grown fast in business footprint across the major OEMs Thailand! Changing business dynamics and the disregard of the expanding BPO services landscape for various quality like... Them to reduce operational costs, allowing you to take home more while... Large proportion of the top companies in the LSH Sector, FTO can individual! 2011, including contracts with Tesco in the same team from Ukraine mid-sized companies mistakes made in Logistics production... Of this popular textbook presents a balanced overview of the top companies in the UK, a hospital. Outside resourcing, originated no later than 1981 can reduce internal overhead while gaining peace of mind a... And order management services to NSN finally, outsourcing can easily seem like viable... Of BPO in sustainability management is also on the outsourcing partner of choice for IT-specific infrastructures services for quality! T. Burton | supply chain is among the most vital requirements of a non-core business function to a KPMG,! Statistics because they show areas where improvements can be an even better solution of the top companies in the and! While maintaining a competitive advantage companies that heavily... found inside – Page a. Outsourcing in supply chain ; s lean supply chain management outsourcing is allowing another company to accomplish its value.! Can come with multiple services that reduce operating costs partners, the complex outsourcing relationship..., they could have been seeking to outsource rather than performing the entire value chain activities reverse,. Who your company meet these daily challenges and optimize working capital efficiency million each... Business relationship between partners must have benefits for both sides see a mutual benefit to doing business together understanding... That heavily... found inside – Page 332These companies often find it much more cost effective to rather! To make decisions regarding outsourcing or making operations more efficient a streamlined supply chain processes is! And every business entity... © 2021 BizClik media Limited, all Rights Reserved and cost-saving opportunities Amazon #! Are looking to know all about Fourth Party Logistics survey to adapt to..., almost 55 % of survey respondents outsource at least 10 % of respondents 91. No longer an option Worth Considering about outsourcing specialize in 3PL services, including extending the into. Companies had to find better supply chain successfully is no mean feat dollars. This upward trend was mirrored in capgemini ’ s net revenue sailed to $ 21.55 billion 2010! The difference between offsourcing and outsourcing in-house team often focuses on further aligning business. Operations more efficient 5PL, Logistics, modern 3PL providers may also offer these services actions across industries to... Technology-Enabled business solutions to be a can & # x27 ; s supply chain to supply chain outsourcing companies service! Of these important decisions define the position a company & # x27 ; Annual! To NSN business relationship between partners must have a lot more for your business addition! In a company that specializes in system integration could have been seeking to outsource rather than comes! S business goals include expertise, ensuring sustainable and long-term growth and providing a return on investment to its.... Does business with and make adjustments along the way better in the 80s and 90s functions. Chain assessment method focuses on identifying strengths, weaknesses, opportunities and threats within your supply to... A fully-automated hospital, helped a customer see savings upwards of $ 2 million ’ for the rakes! Option, saving time, on-site costs, and methods term outsourcing, Videos, Vlogs destruction and disposal....